Frequently Asked Questions

IS THE TRANSLATION RELIABLE?

A bilingual specialist personally handles the transcription into Japanese to ensure an authentic and precise translation.

DO YOU OFFER A GUARANTEE OR WARRANTY?

All our jewelry is carefully inspected to ensure flawless quality. If there is a defect or mistake, we replace the item free of charge.

HOW LONG DOES IT TAKE TO RECEIVE MY JEWELRY?

The creation of your personalized jewelry usually takes 7 days, and delivery requires an additional 5 to 10 days.

HOW MUCH DOES SHIPPING COST?

Good news: Shipping is 100% free, with no minimum purchase!

WHAT CAN BE TRANSLATED INTO JAPANESE?

We can translate names, dates, words, or short phrases into Japanese.

I’M NOT SATISFIED WITH MY PRODUCT, WHAT SHOULD I DO?

We are confident in the quality of our jewelry. If you are not satisfied with your purchase within 30 days, we offer a full refund.